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ISSUE 2/2010

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Selected Highlights
	Knowledge work in the 21st century
	Interview with knowledge management expert Tom Young
	Increasing the productivity of knowledge work - The ACTIVE approach
	Helping BT helps its customers - ACTIVE techno- logy at the customer front-line
	Improving know ledge manage- ment at Accenture

Eurescom mess@ge 2/2010

Empowering the knowledge worker

Knowledge workers are flooded with information. So far, information and communication technologies have mainly increased the volume and accessibility of information. But information is not knowledge. After the information revolution we now need a knowledge revolution.

In order to empower knowledge workers, technology will play a crucial role. In this issue of Eurescom mess@ge we will present some of the technological trends currently explored in European research and industry, with a particular focus on the results of results from FP7 research project ACTIVE.

Knowledge work in the 21st century

Interview with knowledge management expert Tom Young

Increasing the productivity of knowledge work - The ACTIVE approach

Helping BT helps its customers - ACTIVE technology at the customer front-line

Improving knowledge management at Accenture

Empowering the knowledge worker
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Table of contents
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Earlier issues

1/2010
Mobile applications

3/2009
The networked home of the future

2/2009
The Internet of Things

1/2009
ICT and Sustainability

3/2008
Public Safety and ICT

2/2008
European telecommuni-cation testbeds

1/2008
Future Internet

Complete list of back issues

HIGHLIGHTS

THE KENNEDY PERSPECTIVE

Thoughts of a dissatisfied mobile service user

Read about the dissatisfying trip of Eurescom director David Kennedy into the world of today's mobile data communication.

EVENTS

Future Internet Assembly in Valencia - On the way to a smarter Europe

The Future Internet Assembly workshop in Valencia discussed matters of high importance to the economic future of Europe, which is increasingly depending on the Internet. Read more in the report.

PROJECT REPORTS

Open standards for machine-to-machine communication - Eurescom study P1957

The European market for Machine-to-Machine (M2M) is growing rapidly. Establishing open standards for M2M, is necessary for creating conditions which foster innovation and remove barriers that might otherwise hamper collaboration in this field. Read about the results of Eurescom study P1957 on an open interface for M2M applications.

EUROPEAN ISSUES

European Future Internet activities gain momentum

For over a year now there has been much work on creating a new European push on the Future Internet. Read the report by Eurescom director David Kennedy on what Europe is doing in the Future Internet area.

A BIT BEYOND

Healing vibrations - Therapeutic ringtones from Japan

For many people in Europe a ringtone is an expression of their individual taste. Even more people regard other people’s ringtones as annoying, if they have to listen to them in public. None of them would think that ringtones could be good for your health – except in Japan. There you can now download ringtones that are said to have therapeutic effects.

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ICT 2010 in Brussels from 27 to 29 September
Eurescom will be involved through several FP7 projects.