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TOP STORY ISSUE  4/2002
 

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Selected Highlights
Creating usage-centred interactive services
Eurescom
Summit 2002
IST project
MODA-TEL
   
 


Eurescom mess@ge 4/2002 (December)

User-focused service development

A paradigm shift has taken place: from a mainly technological-driven approach the development of communications services and devices has moved towards a user-centric approach. The focus has shifted towards the needs and the behaviour of the end-users.

This cover theme gives some examples on how user-focused service development can make a difference for designing innovative services and products.

Creating usage-centred interactive services
The development of interactive services requires knowledge about the context in which technology supports people. New input and output technologies are emerging, which integrate intelligent interactive devices seamlessly into a person’s environment. Ebba Thora Hvannberg from the University of Iceland takes us in her contribution on a train ride, using this as an example to discuss user-related topics for interactive services.
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DUS – user-oriented development of Always On services
Digital gadgets are increasingly becoming part of our daily lives. New devices and networking technologies open wide spaces for telcos to develop services and products. However, the development of new products and services in dynamic markets is challenging. This is especially true for services based on platforms and technologies, which are not yet or just about to enter the market. Eurescom project DUS carried out a multi-phased international user trial to gain insights into the user’s perspectives and integrate these findings into the development.
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Design and user evaluation of a multimodal tourist guide
The Eurescom MUST project focuses on the technical implications of building a multimodal, real-time application, and on user research that aims to get more insight in the human-factors issues related to multimodal interaction. This article focuses on the user interface and usability aspects.
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Giving customers a positive expectation shock
Usability is a central factor for the success of new applications and services. In recent years, the telecoms industry has become increasingly aware of this. Eurescom mess@ge asked BT’s usability expert Tony Houghton, what could be learned from user surveys and what his vision on usability is.
Read more

 

 
User-focused
service
development

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Earlier issues

3/2002
The future of standardisation

           PDF file (1.58 MB)

2/2002
Advanced software technologies

           PDF file (1.58 MB)

1/2002
Access Networks

           PDF file (1.28  MB)

Complete list of back issues

 

QUICK POLL
How much would you be willing to pay extra for significantly more user-friendly terminals?
Nothing
up to 20 %
more than 20 %

 
 
 
  HIGHLIGHTS  
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CURRENT TOPICS

Eurescom at IST 2002 in Copenhagen
From 4th to 6th November 2002, this year’s most significant event for research and development in Information Society Technologies (IST) took place in Copenhagen - 'IST 2002 – Partnerships for the Future'. For the first time, the annual IST event opened its doors to all European research in the IT and communications sector, whether publicly or privately funded.
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IN FOCUS

Telenor R&D - an active proponent of collaborative R&D
Telenor is the leading telecoms network operator and service provider in Norway and one of the largest companies listed on the Oslo Stock Exchange. The international communications group with headquarters in Fornebu near Oslo is Norway's largest supplier of fixed and mobile communication networks. As a founding member of Eurescom, Telenor has also contributed to the development of collaborative R&D in Europe.
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EVENTS

Cautious optimism at Eurescom Summit 2002
Cautious optimism dominated the atmosphere at the Eurescom Summit 2002 in Heidelberg from 21 to 24 October. A number of advanced network technologies and applications were presented that nourish hopes for future profits. Besides the discussion of strategies for achieving profits, also complex technical subjects were covered. Not all questions could be answered, but the 140 international delegates went home with plenty of new insights on the future of telecommunication networks.
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OSA and Parlay @ Work – Moving towards deployment
The Eurescom workshop "OSA and Parlay @ Work – Moving towards deployment" in Heidelberg (13-14 November 2002) attracted nearly 100 attendees from Europe, America and Asia. The objective of the workshop was to present experiences from trials and deployments of Parlay/OSA technology and to discuss benefits and business opportunities of a wide deployment of Parlay/OSA in the Open Services Market.
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PROJECT REPORTS

Tsunami - Preparing for IPv6 deployment
The Eurescom project 'Tsunami' got its name from Vint Cerf's famous saying, that "the tidal wave of IPv6 is going to hit the cost soon". To be prepared for the challenges of the next generation Internet protocol - IPv6 - Eurescom project P1113 investigated the planning and building of IPv6 networks. The aim of P1113 was to provide practical recommendations for network planners.
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Networks Integration Testing
Since the introduction of ISDN, it has become obvious that the integration of new networks and the diversity of their implementation represent a real challenge for the operators. What was urgently needed was a new methodology that enabled operators to run their tests in an automated way. Eurescom developed a new standardised test methodology that could readily be implemented by operators. This methodology was called Network Integration Testing (NIT).
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EUROPEAN ISSUES

MODA-TEL - Blueprints for telecoms systems
In September 2002, a European collaborative project started, which is as abstract as it is important. The project MODA-TEL aims at nothing less than delivering blueprints for more effective telecommunications systems. MODA-TEL is co-funded by the European Union and co-ordinated by Eurescom.
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A BIT BEYOND

Ambient Intelligence - walls with ears and brains
If you see someone talking to the wall today, you would say he is a lunatic. In eight years time you won't even notice, because you and everybody else will be doing the same every day. Why? Because your wall and all other things that surround you will have become intelligent and quite communicative by 2010.
Read more

 

Coming events

Eurescom Workshop: Wireless services in the future home Heidelberg, 20-21 March 2003

Eurescom Summit 2003 Evolution of Broadband Services
Heidelberg, 29 Sep - 2 Oct 2003

 

 

 

 

 

 

 

 

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Table of contents
of the current issue

 


Parlay/OSA mature for the market
At the two-day Eurescom workshop 'OSA and Parlay @ Work' in Heidelberg on 13-14 November, it evolved as a common belief that the Parlay/OSA standard for application interfaces to telecoms networks is now ready for deployment.
See press release