S34 Fact-finding Study on Interactive Voice Response (IVR)

Rationale
Interactive Voice Response (IVR) Services are rapidly growing in Europe. By using speech recognition for activating and driving services, rather than Dual Tone Multi Frequency (DTMF) keypads, the coverage and userfriendliness of interactive services can be improved considerably throughout Europe. (The DTMF penetration rates differ strongly in Europe). The same service can be introduced and offered in various languages in different countries. Collaboration between operators is needed in order to offer a common access mode for these services and to reduce the cost of large multilingual voice databases requested by the speech recognition training process.

This fact finding study will investigate a possible role for EURESCOM in this area.

Objectives
The main objectives of this proposal are to:

• sketch the current state of the art of IVR applications and the enabling technology
• identify the critical areas for the development of voice recognition applications
• identify the role for EURESCOM, taking into account the scope of the EURESCOM General Framework

Participants FT NL ST

Duration - Project start: Oct 93 - Project completion: Mar 94

Results for Full Publication

Deliverable 1 - Final Deliverable